FREQUENTLY ASKED QUESTIONS
My banners and cake toppers are handmade at my home studio in Lexington, KY. I digitally design them and use a cutting machine to cut out the letters and shapes from glitter cardstock. Then, they are either strung on white thread or stuck on a skewer!
All my items are made out of glitter cardstock. I spent a lot of time finding the best suppliers with the best quality and brightest colors! The banners come strung on white thread, and the cake toppers are two layers of cardstock adhered to a food-safe skewer.
My banners come in two font options, and each font only comes in one size.
Each letter in the cursive font is between 3 to 6 inches tall, depending on the letter. An “e” or “a” is more like 3 inches, and an “h” or f” is more like 6!
The letters in the caps font are all approximately 5 inches tall.
Within reason – yes! There are twenty color options and two font choices available. They can be made with just about any phrase imaginable! Click here to place an order!
Probably! Send me an email and let me know what you have in mind! I’ll get back to you with an answer and a price estimate ASAP.
Since all your items are made by me in my home studio, I need a couple days to get everything ready to go (this is called processing time)! You’ll get an email from Etsy with the tracking number when I ship it out (yay!) so you can keep an eye on where it is. The shipping time will depend on the shipping method you select:
- USPS First Class (basic shipping) – 3 to 5 days processing time plus 3 to 5 additional business days
- USPS Priority Mail – 3 to 5 days processing time plus 1 to 3 additional business days
- USPS International – 3 to 5 days processing time plus 2 to 4 additional weeks
Sadly, no! The USPS does not guarantee the majority of their shipping times. (The only exception is Priority Mail Express). Since they can’t guarantee to me how long it will take to arrive, I unfortunately can’t give you a guarantee either!
HOWEVER – USPS shipping times are usually very consistent! Please see the “how long will it take for my order to arrive?” section for current shipping time estimates.
If you have any concerns, please contact me before placing your order and I can give you a more specific estimate!
Uh oh! If the package hasn’t been dropped off at the post office yet, let me know right away and I can get it changed. However, if it has already been mailed, I’m so sorry but it is out of my control! If it gets returned to me, we can discuss a return or reshipment.
So sorry to hear your item hasn’t shown up when you expected it! Unfortunately, once I drop the packages at the post office, they are out of my hands and I can’t get any additional info about them other than what you can also see on the tracking. Please contact your local post office with your tracking number and they will help you out! If it can’t be found, they may as you to file a “mail not received” form
Such a bummer! Unfortunately, once I drop the packages at the post office, they are out of my hands and I can’t get any additional info about them other than what you can also see on the tracking. Please contact your local post office with your tracking number and they will help you out!
I want you to love your items! If there’s a problem or concern, please contact me within 2 days. I’ll do what I can to make it right!
Items must be unused to be eligible for return. Buyers are responsible for return shipping costs.
If you are a buyer outside the US, you may be charged customs fees or import fees. These fees are set by your national government. Buyers are responsible for any customs and import taxes that may apply. I can’t be held responsible for delays due to customs.